sample stone countertop display stand tiles display rack-SRT055

Frequently Asked Questions (FAQ)

1. Customization & Specifications

• Q: Can the display racks be customized in terms of size, capacity, and color?

  A: Yes, absolutely. We provide full OEM/ODM customization services. We can tailor the rack dimensions, slot spacing, layer count, and frame structure according to your specific tile or stone sample sizes and weight. Surface powder coating is also available in custom colors (standard colors include matte black, clean white, and metallic grey).

• Q: Can one display stand accommodate samples of different thicknesses or sizes?

  A: Yes. Our multi-functional slot designs, adjustable dividers, and pull-out drawer systems are engineered to hold samples of varying thicknesses (e.g., 10mm to 30mm) and custom cut sizes within the same rack setup.

2. Load Capacity & Safety

• Q: Are these display stands sturdy enough for heavy natural stone and full-size quartz slabs?

  A: Yes, performance and stability are guaranteed. Our stands are fabricated from high-gauge cold-rolled steel and heavy-duty metal tubing. Each model undergoes strict load-bearing and anti-tip testing to ensure high weight capacity and complete structural stability in busy showroom environments.

• Q: Will the edges of stone or ceramic samples get scratched during frequent customer handling?

  A: No. We integrate protective rubber gaskets, anti-slip felt pads, or vinyl channel covers at all contact points. This protects your premium stone/ceramic samples from chipping or scratching while dampening noise during routine customer browsing.

3. Packaging, Shipping & Assembly

• Q: How are the display stands packaged for international transport?

  A: We utilize Knocked-Down (K/D) space-saving packaging or reinforced assembled packaging, depending on the model structure. Products are wrapped with foam sheets, protected by reinforced corner guards, and sealed in heavy-duty export cartons or wooden crates to minimize freight costs and ensure damage-free transit.

• Q: Is assembly complicated after delivery? Do you provide installation guidance?

  A: Assembly is quick and straightforward. Most designs feature modular lock-in systems or standard screw fittings requiring basic tools. Each order includes step-by-step diagrammed assembly instructions, and video walkthroughs can be provided upon request.

4. Minimum Order Quantity (MOQ) & Production

• Q: What is your Minimum Order Quantity (MOQ) and delivery lead time?

  A: We accept small trial orders for standard catalog models. For fully customized orders, MOQ varies based on specific design requirements. Sample lead time is typically 7–10 days, while volume production takes approximately 15–25 days depending on order quantity.